This last entry in configuring Linux Ubuntu Players will deal with troubleshooting issues you may run into on your Player. One of the most important considerations is the use of a remote support tool that allows you to access Displays at other locations. Two of the most popular options are Bomgar and Teamviewer. Both have free trials available so you can try before you buy.
One of the more common issues is that the user running the Rise Vision Player is not an Administrator. Click on your Username in the top right, choose “User Accounts” and a window pops up with all your user information, including if you are an Administrator or not. If you aren't, you will need an Administrator to log in and change your account type.
Another issue that has been brought up a couple of times is that a specific library is missing, and this is preventing Player from starting up. This is a very simple fix, open a terminal window (Ctrl+Alt+T) and type the following: sudo apt-get install libxss1:i386. Enter your password, let it install the library, and reboot your Display.
Lastly, for users who want to hide the mouse for good, you can install a tool called “Unclutter”. We have a discussion detailing how to install it in our forum. After 5 seconds of inactivity, the mouse will disappear.
Best of luck with your Linux Ubuntu Players, and if you have any questions, let us know in the forum. Thanks!