If you are using the Hauppauge 950Q as a TV Tuner  with your media player, you may have noticed that the the driver that came with the device does not work properly.

Please follow these two steps, and this should correct the issue:

1. Ensure that the newest driver from Hauppauge is installed on the appliance. You can get the newest driver here.
2. Ensure that the latest profiles have been installed on the appliance by installing this update.

After you have installed both updates, if you are still experiencing issues please visit our learning center for additional assistance http://www.risevision.com/learningcenter/